Yes. You have 30 days after receiving your order to request a refund. Items must be unworn, unwashed and in their original packaging.
📩 To initiate a refund, contact us at: retours@bobsgrace.com quoting your order number.
Canada: 3 to 7 working days
United States: 5 to 10 working days
International: 7 to 15 working days
🚀 Times may vary depending on destination and busy periods.
Yes, delivery is free for purchases of $80 or more in Canada and the United States.
Once your order has been shipped, you will receive an email with a tracking number. You can track the shipment directly from our “Track my order” page.
The customer is responsible for the return costs, except in the case of an error on our part (faulty or incorrect product). We will guide you through a quick and simple procedure.
Yes. If the size does not fit or if you would like a different model, we can exchange your item within 30 days. Contact us to arrange an exchange.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, as well as Apple Pay and Google Pay.
💡 All payments are secure via an encrypted SSL connection.
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