Overview
At BOB’S GRACE, we want you to be completely satisfied with your purchase. If you’re not fully happy with your item, we offer a flexible return and refund policy to ensure your peace of mind.
Eligibility for Refund
To be eligible for a refund, the item must meet the following conditions:
- Returned within 30 days of the delivery date
- Unworn, unwashed, and in its original condition and packaging
- Tags and labels must still be attached
- Proof of purchase (order number or invoice) is required
Return Process
- Contact us at returns@bobsgrace.com with your order number and reason for return
- Wait for confirmation and return instructions
- Ship the item to the address provided in the return instructions
- Once the item is received and inspected, we will notify you by email and confirm the refund
Note: We recommend using a trackable shipping method. We are not responsible for lost return shipments.
Refunds
- Refunds are processed to the original payment method used during the purchase
- Allow up to 10 business days after we receive and approve your return for the refund to appear on your statement
- Shipping fees (if applicable) are non-refundable, unless the return is due to our error
Exchanges
We do not offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order.
Non-refundable items
We do not accept returns or issue refunds for:
- Gift cards
- Final sale items
- Customized or personalized products (unless defective)
Defective or wrong items
If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery at service@bobsgrace.com. We will replace the item at no extra cost or offer a full refund.
Contact
For any questions or assistance, please contact our customer service team:
returns@bobsgrace.com
